Frequently Asked Questions

Products



Shampoo & Conditioner Bars

Did you know that typical liquid shampoos and conditioners can be as much as 95% water? By going solid and eliminating the water, our concentrated shampoo and conditioner bars contain only the effective, all-natural ingredients you need for stronger, shinier, healthier hair.

Reducing the water also means reducing the waste. Annually, 80 billion plastic bottles are manufactured into existence for liquid shampoo and conditioners alone. Our packaging is plastic-free, and uses only 100% post-consumer recycled content.

Let’s be real – you also you need a product that works. We use only scientifically-proven, all-natural ingredients, so you can trust our bars to cleanse, protect, hydrate, and leave your hair looking and feeling its best.

Rub the shampoo bar directly onto wet hair. Gently massage into your hair and scalp to form a lather, then rinse it out. Be sure to let shampoo and conditioner bars to dry in open air between uses.

The best place to store a shampoo or conditioner bar is on a soap dish, so it can drain & air dry properly between uses. The key to making your bar last as long as possible is to keep it dry when not in use.

Absolutely! Though lather isn’t an indication of how effectively a shampoo will clean, we know how nice that rich, foamy experience can be. Rest assured – we’ve got you lather lovers covered.

How long your bar lasts will depend on the length and thickness of your hair, how often you wash, and how you care for your bar.

On average, our bars should last for as many as 75 washes.

Because our shampoo bars are highly concentrated, you should be able to get as many washes out of them as 3 regular bottles of liquid shampoo, with no plastic bottle to dispose of afterward.

Sure can! Our shampoo will also clean and moisturize your skin. Hoping to travel light? Just grab your shampoo bar and you’re all set. Just keep in mind that your bar won’t last as long as if you were using it on just your hair.

Yes! Our shampoo and conditioner bars are safe for colour-treated hair.

We recommend that you use our bars within a year of purchase. Be sure to keep them in a cool, dry place until you’re ready to use them. Truthfully, you can store them for longer and it won’t have any impact on their effectiveness, but you may notice the scent start to fade, and the colour change slightly.

Once you start using a bar, be sure to store it in a way that will permit it to dry thoroughly between uses. A soap dish with proper drainage is ideal.



Laundry Strips

Our laundry strips are an ultra-concentrated, liquidless laundry detergent that comes the form of a pre-measured, tearable strip. It's the eco-friendly solution to the 700 million plastic laundry detergent jugs that end up in landfills every year.

Separate one pre-measured laundry strip and place it in your washing machine. If using a top-load washer, place strip directly in drum. For a front-loading washer, tear the strip in half and add to the drum.

Generally, we recommend one strip per single load (3 - 5 kg) of lightly soiled laundry. For larger or more heavily soiled loads, increase the amount of detergent by simply adding a second or third strip. You also have the flexibility of tearing a strip into smaller portions for small loads, or when hand-washing.

You may be surprised to learn that the amount of suds produced does NOT relate to the detergent's cleaning power.

High Efficiency (HE) washing machines recommend the use of low-sudsing detergent formulas, specifically labelled as HE-compatible. Our Laundry Strips use a unique, low-sudsing formula that is HE-compatible, and works in all types of washing machines.

Other laundry detergents that produce lots of suds usually contain bubble-producing additives, which in reality do nothing to improve their cleaning power – these additives are added mainly for appearance purposes.

We recommend Good Juju Laundry Strips be used within three years of purchase.

Good Juju Detergent Strips can safely be used for hand-washing some wool fabrics, but we always recommend that you follow the specific washing recommendations of the clothing manufacturer. Manufacturers typically recommend dry-cleaning or hand-washing wool with specific cleaners. Good Juju strips may be used for hand-washing if care is taken to fully dissolve the strip in water prior to adding the wool clothes.

We do not recommend washing silk fabrics with Good Juju Laundry Strips. We always recommend you follow the washing recommendations of the clothing manufacturer. Most silk fabric manufacturers recommend dry-cleaning or hand-washing silk with specific cleaners.

Our laundry strips are safe for 100% cotton cloth diapers, but as always, we recommend that you follow the washing recommendations provided by the cloth diaper manufacturer.

Unlike most leading brand liquid detergents, Good Juju strips will not have any effect on the absorbency of the cloth, and is hypoallergenic. Please note that many modern cloth diapers also contain some combination of synthetic materials and glues in their support structure. Depending on the materials used, Good Juju laundry strips (and other detergents) may affect the strength and durability of that support structure.

Our laundry strips are safe for most synthetic fabrics, but we strongly recommend that you always follow the specific washing instructions provided by the clothing manufacturer.

Good Juju Laundry Strips do not contain the cationic surfactants or solvents often found in fabric softeners and many liquid detergents, which can impair the wicking properties of specific fabrics after multiple washes. Good Juju is generally safe for most synthetic fabrics.

Yes, Good Juju Laundry Strips are safe to use even if you are on a septic system.



Shipping & Returns

We're happy to offer shipping of our bars to destinations within Canada and the USA. To inquire about international shipping, please email support@hellogoodjuju.com

Yes, orders can be shipped to PO Boxes.

Yes, we ship all items together at one time where possible. If any items are out of stock, we will remove those items from your order and ship the remaining items. You will only be charged for items we ship to you.

Once your order has been shipped, we'll send you an email containing your tracking number so you can track your order.

Once parcels are collected from our shipping department, they are then property of Canada Post. Good Juju is legally not responsible for lost or damaged goods. Please ensure shipping confirmation details are kept securely in case further investigation is required. Please email us at support@hellogoodjuju.com

Good Juju is not responsible for return shipping if a customer enters the wrong shipping address during checkout. Please make sure you include your COMPLETE address when entering it in the checkout process. This includes your apartment number and the correct postal code.

We want you to love our products. Before purchasing, if you have any questions that will help you decide which product is best for you, please get in touch – we'd love to hear from you.

If for any reason you're not happy with your purchase, we'll happily issue you a full refund*. This is a one-time offer intended to provide you with the opportunity to try a product with confidence.

For online purchases made directly from Good Juju, you may request a refund to the original form of payment (less shipping costs) within 15 days of receiving your product. Please email us at support@hellogoodjuju.com with your order number, the product you wish to return, and the reason for the return.

Good Juju reserves the right to request the product be shipped back to us at the customer’s expense and does not assume responsibility for lost or misdirected returns. Please note that clearance items, as well as short-dated and expired product are not eligible for an exchange or refund.

For more information, send us an email at support@hellogoodjuju.com

* Terms and conditions apply and are subject to change without notice.

For product purchased from another retailer, please contact them directly to inquire about their return policy.

If you wish to change or cancel your order, send us an email at support@hellogoodjuju.com within one hour of placing it and we'll do our very best to accommodate you.

Offers & Promotions must be redeemed within the specified period. Once expired, there will be no rainchecks. Offers & Promotions cannot be combined – our checkout system will only allow one coupon code or automatic discount to be applied at a time.

Please Note:

** If your package is lost in transit, this is the issue of the shipping company used. We will do our best to accommodate the issue, but we do need to file a claim. Your patience during these circumstances is appreciated!

** It is the responsibility of the customer to provide a safe location for your package to be delivered to. If a package is successfully delivered, but then stolen from your porch/location, Good Juju can not be held responsible. Please only ship your order to a secure location, whether that be an office or a family/friends house.

**Canada Post does not operate over the weekends. All orders placed after 3pm on Friday will not be shipped out until Monday.