Privacy Policy

This Privacy Policy describes how Good Juju (“we,” “us,” or “our”) collects, uses, discloses, and safeguards the personal information of visitors and customers (“you” or “your”) of our website hellogoodjuju.com and our e-commerce services (the “Services”).



Information We Collect

 

Information You provide Directly

You may provide personal information when you:

• Place an order or make a purchase.

• Sign up for our newsletter or promotional offers.

• Contact customer support.

• Submit reviews, participate in surveys or quizzes.

Otherwise interact with us. The personal information we may collect directly includes:

• Contact information: name, email address, mailing/shipping address, phone number.

• Billing information: payment details (processed via secure third-party payment providers), billing address.

• Account information: username, password (securely stored).

• Optional details: (for example) preferences, product choices, survey responses, social media handles (if provided), or other information you choose to submit.


Information We Collect Automatically

When you use our website or Services, we may automatically collect information such as:

• Browser and device information (e.g. browser type and version, device type, operating system).

• IP Address.

• Interaction data: pages viewed, time spent on pages, referring URLs, search queries, links clicked.

• Transaction history and purchase records (products ordered, cart activity, date/time of purchases).

• Cookies, web beacons/pixels and similar tracking technologies to help with site functionality, analytics, and personalization.


We may associate automatically collected information with your account if you have one, or with a unique identifier tied to your device or browser.


How We Use Your Information

We may use the information we collect to:

• Provide, maintain, and fulfill our Services — e.g. process orders, payments, shipping, returns/exchanges, account management.

• Communicate with you — order confirmations, account-related notices, customer support, updates, optional marketing or newsletters (with your consent).

• Personalize your experience — product recommendations, content, marketing relevant to your interests, device or browser preferences.

• Improve our website, Services, and user experience — analytics, troubleshooting, performance monitoring, testing, research.

• Detect, prevent, or investigate fraud, security issues, abuse, or other prohibited activities.

• Comply with legal obligations or exercise our rights (e.g. respond to legal requests, enforce our Terms, protect rights/property).


We do not sell your personal information.


Who We Share Information With

We may share your personal information with:


Service Providers: Trusted third-party providers who perform services on our behalf, such as:

• Payment processors.

• Hosting and data storage providers.

• Email and marketing platforms (if you opt in).

• Analytics, fraud detection, and security services.

• Shipping and fulfillment providers.

• Customer service and support tools.


We require all such service providers to process your personal information only as necessary to provide the relevant services, and to comply with applicable privacy and security laws.


Legal & Compliance Purposes: We may disclose information if required by law or to respond to lawful requests by public authorities (e.g. regulatory or law-enforcement agencies), to protect against fraud or unauthorized use, or to comply with judicial or regulatory processes.


With Your Consent: We may share information for other purposes only with your explicit consent.


Your Rights and Choices


Access & Correction: You may request access to the personal information we hold about you, and ask us to correct or update it.


Consent Withdrawal: Where processing is based on your consent, you may withdraw consent at any time (subject to legal or contractual restrictions).


Marketing Opt-Out: If you subscribe to marketing communications, you may opt out at any time (e.g. via unsubscribe links).

 

Cookie / Tracking Control: Most browsers allow you to disable or reject cookies. Note that disabling some cookies may affect site functionality or user experience.


To exercise any of these rights or make a request, contact us at support@hellogoodjuju.com.


Data Retention & Security


We retain personal information only as long as necessary to fulfill the purposes for which it was collected (e.g. complete orders, comply with legal obligations, respond to inquiries, allow you to access account history). After that, we securely delete or anonymize data.


We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, use, disclosure, alteration, or destruction. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.


Cookies & Tracking Technologies

We use cookies, web beacons/pixels, and similar technologies to:

• Enable essential website functions (e.g. shopping cart, login sessions).

• Analyze site usage and performance.

• Personalize your experience (e.g. product recommendations, promotions).

• Support optional marketing/advertising (only if you consent).

You can usually set your browser to reject or remove cookies. Please note that some features of the website may not function properly if cookies are disabled.


Internal Data Transfers

If we or our service providers store or process personal information outside Canada (e.g. servers located abroad), your data may be subject to foreign laws. We require all providers to ensure adequate privacy and security protections, consistent with Canadian legal standards.


Children’s Privacy

Our Services are intended for users aged 13 or older. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us personal information, please contact us at support@hellogoodjuju.com.


Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we’ll revise the “Last Updated” date. Continued use of our website or Services after changes are posted means you accept the updated policy.


Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy, please contact support@hellogoodjuju.com.