Zero-Waste Shipping & Returns

Shipping

All online orders are shipped within 1–2 business days (Monday to Friday) of being received, with the exception of public holidays.

Online orders are shipped via Canada Post. You may select either Regular Parcel™ or Xpresspost™ at checkout.

FREE Shipping is available for orders of $75 or more before taxes. Orders with free shipping are sent via Canada Post Regular Parcel™

Once your order has shipped, a shipping notification with tracking details will be sent to the email address provided at checkout.

Have a question about your online order? We're always happy to help. Get in touch


Return policy

Not happy with your purchase? We'll help you find your perfect match, or return it for a full refund.

We want you to love our products. Before purchasing, if you have any questions that will help you decide which product is best for you, please get in touch – we'd love to hear from you.

If for any reason you're not happy with your purchase, we'll happily issue you a full refund*. This is a one-time offer intended to provide you with the opportunity to try a product with confidence.

For online purchases made directly from Good Juju, you may request a refund to the original form of payment (less shipping costs) within 15 days of receiving your product. Please email us at support@hellogoodjuju.com with your order number, the product you wish to return, and the reason for the return.

Good Juju reserves the right to request the product be shipped back to us at Good Juju’s expense and does not assume responsibility for lost or misdirected returns. Please note that clearance items, as well as short-dated and expired product are not eligible for an exchange or refund.

For more information, send us an email at support@hellogoodjuju.com

* Terms and conditions apply and are subject to change without notice.

 

FAQs

We do not currently offer shipping to destinations outside of Canada.

No, we do not currently offer shipping to PO Boxes. When placing your order please ensure the address you provide is a physical address.

Yes, we ship all items together at one time where possible. If any items are out of stock, we will remove those items from your order and ship the remaining items. You will only be charged for items we ship to you.

Once your order has been shipped, we'll send you an email containing your tracking number so you can track your order.

Once your order has been shipped, we'll send you an email containing your tracking number. This tracking number is the best way to get information on your order's delivery status.

Didn't receive a shipping confirmation email or tracking number? Get in touch.

We want you to love our products. Before purchasing, if you have any questions that will help you decide which product is best for you, please get in touch – we'd love to hear from you.

If for any reason you're not happy with your purchase, we'll happily issue you a full refund*. This is a one-time offer intended to provide you with the opportunity to try a product with confidence.

For online purchases made directly from Good Juju, you may request a refund to the original form of payment (less shipping costs) within 15 days of receiving your product. Please email us at support@hellogoodjuju.com with your order number, the product you wish to return, and the reason for the return.

Good Juju reserves the right to request the product be shipped back to us at the customer’s expense and does not assume responsibility for lost or misdirected returns. Please note that clearance items, as well as short-dated and expired product are not eligible for an exchange or refund.

For more information, send us an email at support@hellogoodjuju.com

* Terms and conditions apply and are subject to change without notice.

For product purchased from another retailer, please contact them directly to inquire about their return policy.

Changes cannot be made to an order once it has been placed. If you wish to cancel your order, send us an email at support@hellogoodjuju.com within one hour of placing it and we'll do our very best to accommodate you.