Zero-Waste Shipping & Returns

Shipping

All online orders are sent out within 3-4 business days (Monday to Friday) of being received, with the exception of public holidays.

Flat-Rate: $9.99 within Canada and the contiguous U.S.A.

FREE Shipping is available for orders of $75 or more before taxes and after discounts (not including gift cards) shipping within Canada and the contiguous U.S.

For orders outside of Canada or the contiguous U.S.A., shipping will be calculated at checkout according to destination and order size.

Once your order has shipped, a shipping notification with tracking details will be sent to the email address provided at checkout. Orders consisting of solely Laundry Detergent Strips are shipped via Letter Mail and therefore tracking is unavailable.

Good Juju is not responsible for stolen packages scanned as delivered. Please ensure your order was shipped to a secure address and that you track your package closely. Tracking details and a link will be sent to you as soon as your order ships, with further notifications when your package is out for delivery and scanned as delivered. Please keep a lookout!

Have a question about your online order? We're always happy to help. Get in touch

Return policy

Not happy with your purchase? We'll help you find your perfect match, or return it for a full refund.

We want you to love our products. Before purchasing, if you have any questions that will help you decide which product is best for you, please get in touch – we'd love to hear from you.

If for any reason you're not happy with your purchase, we'll happily issue you a full refund, less a $9.99 flat rate shipping fee. This is a one-time offer intended to provide you with the opportunity to try a product with confidence.

For online purchases made directly from Good Juju, you may request a refund to the original form of payment (less shipping costs) within 15 days of receiving your product.* Please email us at support@hellogoodjuju.com with your order number, the product you wish to return, and the reason for the return.

Product must be received back to our warehouse within 30 days of customer receiving the product. Good Juju does not cover the cost of shipping returns.

Good Juju does not assume responsibility for lost or misdirected returns. Please note that clearance items, as well as short-dated and expired product are not eligible for an exchange or refund.

For more information, send us an email at support@hellogoodjuju.com

* Terms and conditions apply and are subject to change without notice.

FAQ

Do you ship internationally?

Yes, we do! Enter your shipping address at checkout and a shipping rate will be calculated automatically based on destination and order size.

Do you ship to PO Box addresses?

Yes, orders can be shipped to PO Boxes.

Will all of my items be shipped together?

Yes, we ship all items together at one time where possible. If any items are out of stock, we will remove those items from your order and ship the remaining items. You will only be charged for items we ship to you.

How can I track my order?

Once your order has been shipped, we'll send you an email containing your tracking number so you can track your order.

What if my item is not delivered or is lost in transit?

If you have issues with receiving your order, please email us at support@hellogoodjuju.com

Incorrect Addresses

Good Juju is not responsible for return shipping if a customer enters the wrong shipping address during checkout. Please make sure you input your address completely and accurately. This includes your apartment number and the correct postal code.

How do I return or exchange a product?

We want you to love our products. Before purchasing, if you have any questions that will help you decide which product is best for you, please get in touch – we'd love to hear from you.

If for any reason you're not happy with your purchase, we'll happily issue you a full refund*. This is a one-time offer intended to provide you with the opportunity to try a product with confidence.

For online purchases made directly from Good Juju, you may request a refund to the original form of payment (less shipping costs) within 15 days of receiving your product. Please email us at support@hellogoodjuju.com with your order number, the product you wish to return, and the reason for the return.

Good Juju reserves the right to request the product be shipped back to us at the customer’s expense and does not assume responsibility for lost or misdirected returns. Good Juju reserves the right to charge a restocking fee. Please note that clearance items, as well as short-dated and expired product are not eligible for an exchange or refund.

For more information, send us an email at support@hellogoodjuju.com

* Terms and conditions apply and are subject to change without notice.

I purchased from a retailer – will Good Juju process my refund or exchange?

For product purchased from another retailer, please contact them directly to inquire about their return policy.

How do I change or cancel an order once it's been placed?

If you wish to change or cancel your order, send us an email at support@hellogoodjuju.com within one hour of placing it and we'll do our very best to accommodate you.

Offers & Promotions

Offers & Promotions must be redeemed within the specified period. Once expired, there will be no rainchecks. Offers & Promotions cannot be combined – our checkout system will only allow one coupon code or automatic discount to be applied at a time.

Unless otherwise specified, discounts cannot be applied to products that have already been discounted, such as bundles or subscriptions, and cannot be applied toward the purchase of gift cards.